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Online Shipping Policy

Diffuse Retail Ltd

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All online orders are packaged, dispatched, and returned from our store in Warwick, UK. Deliveries are sent via Royal Mail Tracked Services.

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For Online Purchases:

  • Standard Delivery
    FREE for all order values.
    Sent via Royal Mail Tracked Delivery, with estimated delivery within 3–5 working days from the date of order.

  • Next Day Delivery
    Available for £10 on all order values.
    Sent via Royal Mail Tracked Delivery.
    Option available at checkout. Orders must be placed before the cut-off time of 5pm, for next-day dispatch.

 

For Online Rentals:

  • Standard Delivery
    Charged at £7, which includes pre-paid return shipping.
    Sent via Royal Mail Tracked Delivery, timed to arrive on or before the rental booking date.

  • Next Day Delivery
    Charged at £14, which includes pre-paid return shipping.
    Sent via Royal Mail Tracked Delivery.
    Ideal for last-minute bookings; please ensure you select this at checkout.

 

Please Note:

  • Delivery times may vary depending on destination; the above timelines are guidelines only.

  • UK deliveries are made between 9 AM and 6 PM GMT, Monday to Friday (excluding public holidays and weekends).

  • We can deliver to any UK address where the item can be signed for. Once the package is signed for (by you or someone else at the address), the item is then responsibility of the customer.

  • We do not ship to BFPO addresses, hotels, or PO Boxes.

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